The Health System and Cigna Health Insurance Status

Our unwavering priority is to provide patients with world-class care. To consistently do so, we require the financial ability to retain the best medical providers, afford the best staff and ensure access to all resources essential to our operations. Much of this comes through appropriate reimbursement for services by payers who insure our patients. Without fair reimbursement, we can’t reliably deliver the quality care our patients deserve and count on.

If you wish to impress upon Cigna how important it is to you to keep the health system in your network, please call the number on the back of your insurance card.

We will always provide emergency care regardless of a patient’s insurance coverage. This is the right thing to do, and it’s also a legal provision under the Emergency Medical Treatment and Labor Act (EMTALA).

The health system will do everything possible to reach an agreement with Cigna by August 31. If we are not successful, we will become out of network with Cigna. Regrettably, this could mean our care will become more expensive for you and possibly unaffordable. You would likely need to choose new in-network providers by January 1, 2025, when your new insurance benefit year would begin.

You would need to contact your insurance carrier to discuss appropriate options to meet your healthcare needs.

You would contact Cigna to state your needs and request care recommendations. You could be eligible to continue your care under a Single Case Agreement, but this would need to be prior-authorized by Cigna.

If you have the opportunity to consider an insurance coverage change, consider the plans for which the health system is in network at our overview here. The open marketplace may also provide options for you. Enrollment begins in the fall.

Call customer service at 913-588-5820 or message us in MyChart. We will do all we can to guide you.